FREQUENTLY ASKED QUESTIONS
I approved an episode. When will it be published?
Your approval via the portal alerts your producer that the episode is ready for publishing. If you left the publishing date blank, we will publish the same day or the following morning (depending on what time it is approved).
What’s an aggregator?
An aggregator is a podcast distribution channel, like Apple Podcasts, Google Play, iHeart, TuneIn and Stitcher.
I published my first episode. When will it show up on an aggregator?
Initial setup for each aggregator varies. First, we need your 3000 x 3000 pixel image (like an album cover) with the name of your company and podcast. Second, we need a short description (175 characters recommended) to tell listeners the overall scope of your show. Finally, we need the URL on your website where the podcasts live.
We start an RSS feed which will populate the aggregator feeds once they’re established. It takes about one business day for the RSS feed to go live. From there, we submit all of the information you provided to the aggregators. Some will establish your feed on their platform within a week, while others may experience a delay of a few weeks. When the majority of aggregators are set, we’ll let you know.
The great news is that episodes populate much faster with the aggregators once those individual channels are established. Newly published episodes usually appear on the aggregators within a few hours.
A provider left our facility. Can we unpublish the episode?
Absolutely. Alert your producer with the provider’s name. We will unpublish from your website as soon as we are able. Aggregators may take a few hours to drop from your show channel, but it is typically done within one business day.
How do I request an additional service from the content buffet?
You can reach out to your producer directly via email or send your producer a message here. Please indicate which episode you’d like to use (title of episode and doctor’s name) and which additional service from the content buffet you’d like to use.
I have two guests to submit for the same episode. How do I do that?
We ask that you submit each guest separately. Just click the box indicating it’s a panel discussion or group interview on each guest submission form.
Please note that each guest will need to join the interview from a separate room on a separate phone line for best sound quality.
Can the guest do the interview on a cell phone?
We do understand that not everyone has a landline. We can conduct the recorded podcast interview via cell phone, but the guest needs to be in a quiet location with a strong cell phone signal, and not driving or using speakerphone.
I’m trying to submit a guest but it doesn’t seem to be sending. What’s going wrong?
The system doesn’t like a photo attachment that is too large (over 20 MB) or an attachment with special characters in the file name (‘, “, !, ?). Try removing the file, renaming it and attaching again. If it still doesn’t go, take a screenshot and send that to your producer. Our team will work with our IT department to sort it out so there’s no problem with future guest submissions.
I enjoyed the episode but I have some edits. How do I submit them?
You can submit and edit request through the portal under the production tab, episodes needing approval, select edits requested. Please remember to timestamp all edits with a few words to guide us in what you want taken out.
For example: 2:07-2:13 Cut when Dr. Jones says, “Everything can be fixed with surgery” Pick up again at 2:14 when the hosts says, “So tell us more about this”.
I requested an article that I want to use in our newsletter. When will it be ready?
Once we receive the transcript from our transcription team, it takes about a week for our journalists to create the article based on your episode. If know in advance that you will need an article right away, please make note in the booking notes as you submit the guest. We’ll do our best to accommodate it.